Our Policies

Acceptable Final Print Result

Acceptable Final Print Result

1. Colour Discrepency

   For CMYK process printing, our acceptable standards is within 10% of the original intended colour.
   Colour discrepancies will occur within the same print run (Eg. The colour of each individual printout in a single print run may differ from each other by up to 10%) Colour discrepancies may also occur in separate print runs of the same artwork on separate occasions (Eg. When reprinting a print job using the same artwork used previously, colours may also differ by up to 10% even though the same artwork is being used.)

   

2. Spot UV registration (includes hotstamp, diecut and emboss)
   

3. Dirty Spots
   
4. Bubbling from Lamination
   
5. Variancy of Colours
   

6. Trimming Registration
   

Satisfaction Policy

Satisfaction Policy

3Bprinting takes great pride in its commitment to customer satisfaction. We do our best to ensure that your orders are of highest quality in the design, manufacture and service.

3Bprinting will reprint it or provide a refund (if it qualify), with the following terms and conditions:

1. We reserve the right to have you return the original order, at your cost, before reprinting or refunding your order.
2. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
3. You acknowledge that we shall have the right to refuse to print any Content that violates this agreement or may otherwise be obscene or objectionable. You further acknowledge that we may disclose Content if required to do so by law or in the good faith belief that disclosure is necessary to comply with legal actions or claims, or to protect the rights, property, or personal safety of our business, our customers and the public.
4. Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by our delivery man.
5. This guarantee is limited to reprint of the original order quantity of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
6. This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims including loss or delay.

Return Policy

3BPrinting stands behinds the quality of its products and service. If you are not 100% satisfied with your purchase from us, simply contact us within 5 days from the ready for collection date (or the date it was scheduled to arrive) and you will be able to request for a reprint.

Please note that we cannot be responsible for (Please check our acceptable print policy):

1. Spelling, punctuation or grammatical errors made by the customer
2. Inferior quality or low-resolution of uploaded images
3. Design errors by the customer in the document creation process
4. Errors due to “non-compliance” of artwork check list
5. Errors in user-selected options such as choice of finish, quantity or product type
6. Color Proofs; due to differences in equipment, paper, inks and other conditions between color proofing and production runs, a reasonable variation in color [within 10%] between color proofs and the completed job will be deemed acceptable unless otherwise agreed./li>

Procedure of Returning the products:

1. Bring the product back to the outlet you ordered from.
2. Our staff will highlight the problem to our production and awaits for finding (normally 1-2 working days, may be longer depending on the type of problem)
3. Our staff will provide update on the status
4. If it qualifies for a reprint, we will reprint it with the normal production time line starting from the next working day the reprint was granted.

Refund Policy

For jobs that has been processed, we are unable to offer any form of refunds.

For job that has not been processed, we will refund the full price (less 10% handling and administration fees) of the product(s) excluding postage, courier and processing costs (such as artwork fees).

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find we make it available on the footer of our website.
We collect information to process your order, guide and enhance your online experience, supply you with information in which you have expressed an interest.

1. We will never sell nor exchange your information with third parties without your consent.
2. You have the option not to receive marketing information by “unsubscribing” through our newsletter when you received one.
3. When you order, we collect name and address, telephone, email address, company name— This provides us with default details for your order processing.
4. To help you choose the right product and design to suit your purpose/business we ask you to make selections and choices — Only the design details are collected if you choose to save or order.
5. To assist you with your promotions and marketing and tailor our service to your needs we will ask you for feedback, about your business and any information you may require — supply of this information is optional and not mandatory. All this data will be stored so we can effectively meet your needs.

Customer Service

We communicate with users on a regular basis to provide requested services. Both our production and customer service staff use email and phone information to communicate with customers about issues pertaining to their orders.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.